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Please rate R&V Bearing Supplies CC
SURVEY 1
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How do you know about our website?
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Internet search/online
Advertisements
Word of mouth
Social media sites
Magazines/Newspaper
Other
What would you do to improve this website?
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Feel free to provide any feedback and your personal opinion.
How would you rate this website?
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Very poor
Poor
Average
Good
Exellent
Prefer not to say
Is the usability, understandability and navigation of our website good?
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Yes
No
Maybe
Is the website easy to use, easy to understand & easy to find your way around?
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SURVEY 2
Section A
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How long have you been a customer of R&V Bearing Supplies?
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I haven't made a purchase yet
This is my first purchase
Less than 6 months
6 months - 1 year
3 or more years
How would you rate our customer service?
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Unpleasant
Pleasant
Average, can be improved
Good
Excellent
How can we improve our customer care? (even supply us with general suggestions)
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How long did you have to wait for first contact with a customer service representative?
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0-5 minutes
10-30 minutes
1 - many hours
Days
How quickly did the customer service representatives at our company resolve the issue?
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Immediately
Within minutes
Within hours
In couple of days
Still waiting
On a scale of 1-5 how likely are you to refer R&V Bearings to a friend?
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1 Not at all likely
2
3
4
5 Extremely likely
Section B
How familiar are you with bearings?
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I use/work with it daily
I purchased it a couple of time
I am generally aware of the product
I am not aware of such a product
How do you feel about the quality of our products?
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Which of the following words would you use to describe our products? (select all that apply)
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Reliable
High Qaulity
Usefull
Unique
Good Value For Money
Over Priced
Impractical
Inneffective
Poor Quality
Unreliable
Describe our pricing scale
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Great prices & good quality
Cheap
Resonable
Expensive
Ridiculous
You have reached the end - R&V Bearing Supplies CC thanks you for your time and appreciates your opinions.
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